Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?
All orders ship within 1-3 business days. Delivery to the 
USA and Canada takes 7-14 business days. You'll receive 
a tracking number by email as soon as your order ships.

DO YOU SHIP INTERNATIONALLY?
Currently we ship to the United States and Canada only.

HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive an email with your 
tracking number. You can track your package at any time 
using the link in that email or visiting account.mypupbuddy.com

WHAT IS YOUR RETURN POLICY?
We offer a 30-day money-back guarantee on all products. 
If you're not happy for any reason, contact us at 
mypupbuddy.store@gmail.com and we'll make it right — 
no questions asked.

ARE YOUR PRODUCTS SAFE FOR DOGS?
Yes. All products in our store are made from BPA-free, 
non-toxic, pet-safe materials. We carefully vet every 
supplier and product before listing it in our store.

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
Contact us immediately at mypupbuddy.store@gmail.com 
with your order number and a photo of the damage. 
We'll send a replacement or issue a full refund within 24 hours.

CAN I CHANGE OR CANCEL MY ORDER?
Orders can be modified or cancelled within 12 hours of 
purchase. After that, the order has already been processed. 
Contact us as soon as possible at mypupbuddy.store@gmail.com

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (Visa, Mastercard, 
American Express, Discover) as well as PayPal.